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Home News & Blog Company News Customer services department devoted to "11-11" cyber shopping day

Customer services department devoted to "11-11" cyber shopping day

12
Nov
2015

[Translation is not ready yet...]
“双十一” 网购狂欢落下帷幕,此次购物狂欢活动,伊锐数码在各大网络平台渠道如“天猫”,“京东”,“一号店”,“微信”等,共服务10多家国内外知名品牌。此次活动中,快递员们迎来一年中最为辛苦忙碌的时刻,起早贪黑,每天穿梭于城市大街小巷,把货物及时送到“剁手族”们的手里。除忙碌的快递员外,还有一群人在幕后默默努力奋斗,用心为客户解决问题;用手指在键盘上飞舞,及时记录并转达客户的诉求。今天,让我们来认识这班在幕后默默奋斗的小伙伴们:伊锐数码的客服部门。

对于许多人来说,过了零点抢完东西就可以休息了,而对于这些客服来说,零点只是“双十一”的开场,今夜,他们无眠。作为华中地区最具规模的电子商务服务企业,“诚心、细心、耐心、专心、责任心”,是客服部秉承多年的服务理念,为了能够以最佳状态迎战挑战,公司客服部门的所有客服24小时在线,还从别的部门抽调人手作为技术支持,夜以日继地奋斗。在办公室里,二十余名客服正在各自的电脑前工作着,看上去与其他部门没有什么区别。不过相比而言,这个办公室噼里啪啦的打字声此起彼伏,以及时时冒出的客服软件“叮咚”声,显得十分热闹。为网购客户提供及时、周到的服务,这是公司客服团队经历的第一个“双十一”购物狂欢节,身为客服人员,大家都切身感受到了这几年电子商务业的迅速发展。

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