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Call Center for outsourced customer services of eCommerce

Many successful e-commerce companies have chosen to outsource their inbound call center and live web chat services. By outsourcing both phone and live web chat support they have seen significant results with increased sales conversions and stronger brand loyalty.

Powered by professionals we hired from world's top IT companies, the current EveBit's Call Center is serving three "Tmall.com" webshops, two "taobao.com" webshops and three top international brand's indepentdent webshops, via phone and live web chat channels.

 

The key benefits of combining multi-channel phone support, live web chat and email response customer service options for the consumer:

Time and Energy - An immediate response platform for customers to ask questions and get answers quickly.

Rapport - the conversation between the consumer and the customer service agent can be saved and stored away for the customer to view again later rather than taking notes while talking to the agent on the phone.

Options - Allows the customer to contact you in any way that they prefer. For example, let’s say the customer has a long, detailed question. He or she is more likely to turn to phone support to have that question answered. Now say if that question is something short and direct like “Do you offer that T-Shirt in blue?” then they may prefer live web chat. The more options the better.

 

The key benefits of combining multi-channel phone support, live web chat and email response customer service options for the business?

Revenue - Through providing proactive chat offerings the agent can engage the customer into potentially spending more on additional products or services and answer any questions the customer may have.

Quality Customer Service  ->  Happy Customer  ->  Repeat Business and Brand Loyalty

Efficiency - The contact center agent can handle more than one question at a time.

Monitoring - The company can monitor which questions and concerns are being asked most frequently. With that data they can re-structure their marketing efforts around what the customer is saying.

Routing - Rules-based routing of all emails to prioritize and deliver emails to the appropriate agents.

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Founded in 2008, EveBit Digital, a CMMI3 Certified Company, has grown to become one of China’s foremost eCommerce & Portal companies providing solution and development services.

As professionals, we specialize in delivering sophisticated Websites custom-designed to meet each client’s unique requirements using PHP, Magento, Joomla!, Drupal, WordPress, WeChat and Android / iOS for Internet Applications.

Under the guidance of our Certified Zend and Magento Engineers, we employ the very best web technologies available for Brand eCommerce, Cross-border eCommerce, O2O Platform, Content Management Systems (CMS) and Mobile Internet solutions.

CMS Experts

Our team provides full levels of CMS solutions from personal blog, small firm to portal and eCommerce. We are the few company in China, who delivered commerical projects for all the major PHP based CMS systems such as WordPress, Joomla!, TYPO3 and Drupal.

Web to Mobile solutions

Starting from PHP, covering web and mobile; we offer a complete suite of tools and services to cross-platform browsing experiences on CMS and eCommerce, we have helped clients deployed them not only on web, but also as android and iOS applications.

Magento Professionals

On the powerful eCommerce platform Magento, we offer an end-to-end service from stunning design to seamless integration with ERP and payment gateway. Five of developers passed the Magento Certified Developer, more than any company in China.

Zend Certified

We have a large team worked with Zend Framework in a number of different contexts, such as bespoke applications on enterprise-level projects for organisations and governments; some of our engineers passed the Zend Certified Engineer.


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